Refund/Cancellation Policy

Dear client,

We endeavor to provide you with the best online tutoring services in every academic field. However, we also have a refund policy which would ensure that your payments are secure in case you are not satisfied with our services. Also, when you book your session with us, we assume that you must have read and agreed to all the policies that have been stated.

Refund/ cancellation policy will be applicable under certain conditions only. These are:

Cancellation by the client

We entertain the cancellation of service on the request of the client as For instance, a client books a service with us before the 24 hours of commencement time, then the following refund process would be initiated from our end.

  • If the client cancels the service request any time before 24 hours from the commencement of the service, then 100% of the amount would be refunded.
  • If the client cancels the service in between 18-24 hours before the commencement of the service, then 50% of the total amount would be refunded.
  • If the client cancels the service, before 6 hours of the commencement of the session, then no amount would be refunded.

Cancellation by us

If the session has been cancelled by us due to any unforeseen situation or could not find the best match tutors/experts according to the need, the total amount would be refunded to the client within 3 working days.

In addition to these refund/ cancellation policies, some additional terms and conditions are

Please make sure to go through each and every terms and conditions diligently, before booking a session with us.

  1. In case, the client is not satisfied with the session, then we would provide them with one more session, at no additional cost.
  2. In case, there is any additional requirement from the client, we would cater to them. However, additional cost might incur, based on the requirement.
  3. We believe in maintaining the privacy of our clients. Thus, we would not share the contact details of our clients with anyone, except our subject specific experts or tutors.
  4. In case of any unforeseen events, if we cancel the session, then we will reschedule the session at the time which suits both parties.

The terms and conditions are subject to change as per the guidelines of the management. So, make sure to check the website for regular updates.

Contact Us CAL info Admin